At ICMI Contact Center Expo, being held this week in Ft. Lauderdale, Fla., CCaaS provider Talkdesk announced the availability of Agent Assist, which it describes as an intelligent advisory tool that ...

EXL, a global data and AI company, has launched its Code Harbor™ and Smart Agent Assist™ solutions in the new AI Agents and Tools category of AWS Marketplace. This enables customers to easily discover ...

ATHENS, Greece--(BUSINESS WIRE)--Omilia, a market leader in enterprise Conversational Artificial Intelligence (CAI), announced today the launch of Agent Assist, a groundbreaking product that ...

ATLANTA, April 15, 2021 (GLOBE NEWSWIRE) -- Jacada, Inc., the leading provider of real-time agent assist solutions, has announced a new strategic technology partnership with CallMiner, the leading ...

SAN RAMON, Calif.--(BUSINESS WIRE)--Five9 (NASDAQ: FIVN), a leading provider of the intelligent cloud contact center, today announced the general availability of Five9 Agent Assist 2.0 with AI Summary ...

VANCOUVER, Wash., June 03, 2025 (GLOBE NEWSWIRE) -- Cyber Acoustics, a leading innovator in affordable and high-performance communication solutions, today announced its patent-pending Agent Assist ...

Kustomer, a customer service platform provider, today launched Kustomer IQ Agent Assist, the latest in its suite of IQ products. "With 83 percent of organizations saying that AI is a top priority and ...

The buzz around AI agents is undeniable. Everywhere you look, there's a new headline, a new product announcement or another breathless prediction about the future of artificial intelligence. Google, ...

Enhanced recommendation engine for content and bots puts Conversational AI to work for agents, saving time and improving conversation outcomes NEW YORK, April 8, 2022 /PRNewswire/ -- LivePerson, Inc. ...

Customer service chat agents are getting a helping hand from Google LLC with Agent Assist for Chat, a new tool that provides them with continuous support while dealing with customers. Announced today, ...

Contact centers can use real-time agent assist to analyze voice interactions between customers and agents in real-time, automate repetitive tasks and guide agents at moments that matter the most ...