Restaurants and hotels in the hospitality industry often add an automatic service charge to customers’ bills. As we close out the year and head into 2026, businesses in the hospitality industry may ...

Many small businesses introduced automatic service charges during the pandemic. Nearly five years later, some say they’re still necessary. Not so fast, say many restaurant owners. They’re making a ...

Picture this. You're out to dinner with your six closest friends and after enjoying a delicious meal of Parisian gnocchi, Lamb Merguez, Black Bass and Golden Ossetra Caviar (yes, these are just a few ...

Restaurants will have to make clear to customers upfront when they will be hit with automatic tips or service fees, under a bill signed Monday by Gov. Ron DeSantis. While the primary focus of the bill ...

RICHMOND, Va. -- There is an old saying in the business world that the customer is always right. That adage was one reason why HOUSEpitality Family restaurants, the owners of Richmond-area restaurants ...

TALLAHASSEE, Fla. – A Florida lawmaker’s proposal to crack down on automatic gratuity and service charges at restaurants is now part of a bill going through the State House. HB 535 passed its first ...

A viral Reddit post that’s garnered more than 24,000 clicks has called out a Bay Area restaurant over its automatic service fee. Earlier this month, a Reddit user shared a post to complain about Pho ...

A bill moving through the Florida Legislature would give customers the ability to opt out of those charges, but the proposal has the state’s hospitality industry concerned servers will be the ones who ...

Picture this. You’re out to dinner with your six closest friends and after enjoying a delicious meal of Parisian gnocchi, Lamb Merguez, Black Bass and Golden Ossetra Caviar (yes, these are just a few ...