It’s February, which means every vendor out there is talking love languages. The love languages of event creators? Got the email. The five customer love languages? Signed up for a webinar. Is support ...

In an effort to increase financial performance, many CFOs and other C-suite leaders may seek to add new products and/or services (or expand existing ones), challenge their marketing and sales teams to ...

Early on, we decided “customer love” was a requirement, not an option. For many companies, the goal to treat customers better — to appreciate and listen to them — is important, but hard to justify in ...

Companies won’t stop trying to get customers to love their brand. Freebies are always a popular strategy through conference giveaways, loyalty programs and other carrots that try to lure in happy ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Many companies are embracing technology. They are finding ...

, has picked the brains of Nordstrom customers, employees, and executives since the early-1990s. He travels the country teaching people in every kind of business that although the 104-year-old company ...

What makes people respond to certain brands with zeal? It is not just good customer service that entices the masses anymore, it's love. Have you ever had your friends or family members talk non-stop ...

The best brands are known for great customer experiences. Bullhorn is a company delivering exactly that. Founded by CEO Art Papas in 1999, it has grown into a booming CRM software company with 500 ...

I love customer complaints. When your company has a taste of real success, the praise can blind you to problems that may be developing. It’s easy to imagine how. After years of struggling as a small ...

Warning: This may get a little touchy-feely, but hang in there with me. This is about love letters, more specifically, love letters that you should send to your customers. Think about it – your ...