Improving quality for customers leads to increased customer satisfaction, loyalty and repeat purchases. Tools commonly used in quality management initiatives enable you to perform root-cause analysis ...

Putting the customer first can take many forms, such as refusing to compromise on a product's quality or focusing on providing an exceptional customer experience. Welcoming and responding to feedback ...

Katherine Haan, MBA, is a Senior Staff Writer for Forbes Advisor and a former financial advisor turned international bestselling author and business coach. For more than a decade, she’s helped small ...

Editor's Note: "Rebalancing Quality Priorities" is a three-part series describing a new approach to quality management from a customer and risk management perspective that involves the entire ...

Product quality can make or break your brand’s success and profitability. In fact, when Deloitte surveyed consumers on why they purchase from a specific brand, “quality” was cited among the top three ...

Quality affects a company in a variety of ways, from productivity and profitability to customer satisfaction and public perception. In addition, quality affects the overall operating costs of a ...

The 1990s brought about substantial improvements in the knowledge and equipment engineers use to diagnose and resolve power quality and reliability problems. Despite these advancements, however, it ...

Opinions expressed by Entrepreneur contributors are their own. I’ve been an entrepreneur since 1999. I worked in three startups earlier in my career. I cherish the extensive network of diverse ...

Earnings reports and retail sales figures this year reveal that consumers remain cautious about spending, continuing a two-year trend. Companies like dollar stores and off-price retailers have ...