Some of the largest companies in the nation rely on “voice of the customer” (VOC) feedback to help them determine whether to introduce new product lines, improve existing lines, purchase a competitor ...

Customer experience management software firm Sprinklr Inc. today announced a new generative artificial intelligence-driven “copilot” that can be used by multiple organizational functions. The company ...

Oct 6 (Reuters) - AI-powered customer survey software maker Qualtrics has agreed to buy healthcare market research company Press Ganey Forsta in a $6.75 billion deal, both companies said on Monday.

For instance, take an airline satisfaction survey. You’ve gotten one — those emails that ask for your feedback on their performance. They often range from five to 30 questions. But are the questions ...

(Reuters) -AI-powered customer survey software maker Qualtrics has agreed to buy healthcare market research company Press Ganey Forsta in a $6.75 billion deal, the Financial Times reported on Monday, ...

SALT LAKE CITY — AI-powered customer survey software maker Qualtrics has agreed to buy health care market research company Press Ganey Forsta in a $6.75 billion deal, the Financial Times reported on ...