Adobe Inc. is updating its Adobe Real-Time Customer Data Platform offering with new capabilities that it says will help customers overcome plans by Google LLC to block third-party cookies. The company ...

Tile, known for its Bluetooth tracking devices, was recently hacked, according to a report from 404 Media. A hacker was able to gain access to Tile's internal tools that are used for processing ...

Customer experience professionals must be getting better at what they do. They define their biggest challenge as cross-functional communication across business departments, up slightly from 2023. But ...

Call center representatives use CRM software specifically designed for contact or help centers. These platforms host all customer information, including contact information, interaction history, ...

In an industry where every second can equate to thousands of dollars, time is more than a metric—it’s a currency. Financial services are undergoing rapid digital transformation, striving for ...

Having many returning customers is the goal of most successful businesses. Returning customers not only keep a consistent revenue stream coming in, they also typically refer others to a business's ...

Google’s in-house incubator Area 120 is today introducing a new work-tracking tool, Tables, which aims to make tracking projects more efficient by investing in automation. Instead of simply tracking ...

KPMG Consulting Inc. knowingly misled CarsDirect.com about untested customer-tracking software that has cost the online auto store more than $50 million, CarsDirect.com said in a lawsuit. The suit, ...