Mistakes happen and we say we’re sorry. However, all corporate apologies aren’t created equal. According to the Harvard Business Review, two new studies have identified characteristics of effective ...

An apology communications plan is something all companies should develop with the hope of not ever having to use it. However, in a digital world where any encounter with a business or online comment ...

People sometimes speak and act in ways that harm other people. This happens; it’s part of being a human being that lives in community with other human beings. Just as we can behave in ways that ...

Saying "I'm sorry," especially in the workplace, can be tricky terrain. Delivering an effective apology can help resolve conflicts, restore trust and promote collaboration among coworkers. But what ...

When it comes to apologizing, the most common mistake we tend to make is to focus our apology on our own excuses and justifications instead of the experience of the person we’ve harmed. In other words ...

An apology can be a crucial opportunity to spark positive change and build trust. That's especially true for bosses and leaders, who sometimes have to make public statements acknowledging missteps or ...

In today’s digital world, social media users will often collectively call out a business for its missteps. These online conversations can go viral faster than communications teams can scramble to ...

Apologies are important in any society and children are taught to say “I’m sorry” pretty much as soon as they are capable of constructing a full sentence. Unfortunately, our skill level does not ...

During this year’s Oscars, Will Smith slapped Chris Rock across the face after Rock made a joke about Smith’s wife, Jada Pinkett Smith. Rock’s joke was a low blow, making light of Pinkett’s hair loss ...

A new study published in the British Journal of Psychology (via The Independent) has found that adding more words to your apology is more effective than a simple, “I’m sorry.” The research was headed ...