Customers are understandably cautious when conducting business through email. Cybercrime continues to rise and phishing is a serious concern. Businesses using free Outlook or Gmail accounts lose ...

But kindness can generate more kindness and goodwill — never a bad thing in business ... and with the increased number of emails we're sending, there are more chances of conflict ...

It's 2015 and email has long ceased to be the electronic version of sending a letter. An email doesn't need a closing. Sincerely, best wishes, thank you, yours truly, etc. are superfluous endings ...