In this e-guide, we shine the light on the state of IT service management (ITSM) and the framework upon which it is effectively built, the IT Infrastructure Library (ITIL). We explore how ITSM is ...

PeopleCert's ITIL-ATV Program ITIL continues to be the most widely recognized ITSM best practice standard globally, guiding organizations focused on streamlining their service delivery workflows.

The certification and inclusion of ManageEngine as a Silver-tier member in PeopleCert's ATV program validates ManageEngine's efforts towards building an ITSM platform aligned with industry-recognized ...