"He (Jelly Roll) is such a nice guy. We got tickets to the concert and went backstage and to the tour buses. He signed my coworker's CD and thanked us and hugged us," Erdenberger said of her ...

Jelly Roll, born Jason DeFord, is on the road in support of his latest album, Ballads of the Broken, through December. Sarah Michaud is the senior news editor of PEOPLE's music vertical.