Economic slump? A retail store with few customers. Image by Tim Sandle. Economic slump? A retail store with few customers. Image by Tim Sandle. Loyalty programs were considered a unique value add not ...

In this video interview, Jason Perocho, vice president of product marketing at Amperity, discussed highlights from a new research report that explores how generative AI can help travel and hospitality ...

When it comes to building a successful loyalty program, emotional connection is key, according to a new report from Gale, a business agency which provides insights to brands. Programs with an active ...

With a constant battle among businesses to provide top-notch customer service, customers can often feel overwhelmed. Whether its dealing with marketing emails, fielding constant calls from sales ...

Most ethical principles are pretty unambiguously good. Honesty, fairness, compassion—sure they have their downsides (being “honest to a fault”), but that’s more a by-product of something good than it ...

Will the immediacy of Orbitz Worldwide's loyalty program redemption be a difference-maker in helping to build its global hotel business? CEO Barney Harford is counting on it.