A panel at the Pharmacy Quality Alliance talks about how to take patient input and turn it into meaningful measurement. Increasingly, value-based initiatives look for ways to bring the patient’s voice ...

More and more companies, government agencies, educational institutions and philanthropic organizations are today in the grip of a new phenomenon. I’ve termed it “metric fixation.” The key components ...

One of the most difficult things for managers is coming up with good metrics that are an indication of the performance of the business. After all, that's what key performance indicators are supposed ...

Today, the Association of Organ Procurement Organizations (AOPO) announced the submission of new performance metrics designed ...

As a small business owner, you depend on your employees to reach optimum performance levels, especially when many employees are cross-trained to perform distinctly different job functions. For ...

DALLAS—A new digital white paper created by FirstWatch, in partnership with the National EMS Quality Alliance, shows how you can use performance measures to “take the pulse” of your EMS system. “This ...

Service industries often rely on exceptional customer service to ensure strong operations and to attract repeat business. Continually setting goals and measuring performance in these key areas helps ...