For a financial performance measure to be good, it should generally rise when good things happen and decline when bad things happen. And it should motivate high-quality decision-making. This may seem ...

A panel at the Pharmacy Quality Alliance talks about how to take patient input and turn it into meaningful measurement. Increasingly, value-based initiatives look for ways to bring the patient’s voice ...

Risk measures give investors an idea of the volatility of a fund relative to its benchmark index. Discover more about risk ...

As they say, you manage what you measure. Accordingly, an entire industry has developed around performance measurement and performance management. Popular tools include the Balanced Scorecard, ...

Using information technology to measure business performance involves IT systems gathering data and analyzing it. Business performance management systems allow managers to examine details about ...

Revenue cycle leaders make their teams feel valued by connecting metrics to mission and recognizing individual contributions.

As a small business owner, you depend on your employees to reach optimum performance levels, especially when many employees are cross-trained to perform distinctly different job functions. For ...

QUESTION: How do you measure schedule performance in a manufacturing facility? ANSWER: It’s a great question and one that I unfortunately find lots of variation in as I tour various plants around the ...

More and more companies, government agencies, educational institutions and philanthropic organizations are today in the grip of a new phenomenon. I’ve termed it “metric fixation.” The key components ...

Organizations need new ways to determine whether AI tools improve team performance and leadership effectiveness or merely ...