For a financial performance measure to be good, it should generally rise when good things happen and decline when bad things happen. And it should motivate high-quality decision-making. This may seem ...

As they say, you manage what you measure. Accordingly, an entire industry has developed around performance measurement and performance management. Popular tools include the Balanced Scorecard, ...

A panel at the Pharmacy Quality Alliance talks about how to take patient input and turn it into meaningful measurement. Increasingly, value-based initiatives look for ways to bring the patient’s voice ...

Using information technology to measure business performance involves IT systems gathering data and analyzing it. Business performance management systems allow managers to examine details about ...

Value-based payment (VBP) is designed to support collaborative partnerships between patients and physicians, improve the quality of care and reduce health care spending. To achieve these aims, VBP for ...

As a small business owner, you depend on your employees to reach optimum performance levels, especially when many employees are cross-trained to perform distinctly different job functions. For ...

We’re hearing a lot lately about the disappointment and frustration of performance reviews. At Confirm, we run performance cycles for our customers every day. We’ve learned that: How we work isn't how ...

Last month, I talked about whether doing a better job of measuring lawyer performance could unlock diversity. This month, my co-author, Gregory Richter, partner and vice-president at Major Lindsey & ...

More and more companies, government agencies, educational institutions and philanthropic organizations are today in the grip of a new phenomenon. I’ve termed it “metric fixation.” The key components ...