A panel at the Pharmacy Quality Alliance talks about how to take patient input and turn it into meaningful measurement. Increasingly, value-based initiatives look for ways to bring the patient’s voice ...

One of the most difficult things for managers is coming up with good metrics that are an indication of the performance of the business. After all, that's what key performance indicators are supposed ...

As they say, you manage what you measure. Accordingly, an entire industry has developed around performance measurement and performance management. Popular tools include the Balanced Scorecard, ...

Using information technology to measure business performance involves IT systems gathering data and analyzing it. Business performance management systems allow managers to examine details about ...

As a small business owner, you depend on your employees to reach optimum performance levels, especially when many employees are cross-trained to perform distinctly different job functions. For ...

QUESTION: How do you measure schedule performance in a manufacturing facility? ANSWER: It’s a great question and one that I unfortunately find lots of variation in as I tour various plants around the ...

New EdgeCheck capability strengthens the THRIVE and GRIT performance programs with objective insights, personalized ...

More and more companies, government agencies, educational institutions and philanthropic organizations are today in the grip of a new phenomenon. I’ve termed it “metric fixation.” The key components ...

More and more companies, government agencies, educational institutions, and philanthropic organizations are today in the grip of a new phenomenon. I’ve termed it “metric fixation.” The key components ...