This blog post was authored by Rachel Nelan, AIA, LEED AP, Principal, Flad; Jessica Thompson, AIA, CID, LEED AP, Architect/Planner, Flad; and Chad Zuberbuhler, Assoc ...

BOSTON – The shift toward population health management is going to require changes of existential proportion. Perhaps chief among those: design and user experience. Unlike other industries, much of ...

Strategic design is becoming a key priority as healthcare providers realize compelling correlations between better design and increased patient satisfaction as well as other key metrics. No longer an ...

Navigating the healthcare system is notoriously complex—but does it have to be? Increasingly, patients are approaching medical care with the same expectations they bring to every other consumer ...

Every week, our organization receives an average of 8,000 patient comments. Most of them describe a range of experiences and journeys: anxiety, pain, and worry, but also respect, comfort, and ...

Some patients become advocates because everything went right: the diagnosis was made early, the surgery went well, the cancer-driving mutation was found and communicated to other family members, ...

Throughout my medical training and then practicing as an intensivist, my entire identity as a physician was rooted in being at the bedside. Healing, I believed, required proximity; only by being ...

In 1386 providers, better teamwork related to higher patient Net Promoter Score (NPS), and the relationship between provider experience and NPS was mediated by teamwork. Objectives: We previously ...

Architects, engineers, and building owners often ask themselves, Why does parking matter in healthcare facilities design? To answer that question, we can use recent experience designing parking ...