Last week, I had the pleasure of sitting in one of the best meetings I've ever attended, with some of the smartest marketing and business development professionals I know (and I'm not just saying that ...

One of the most significant challenges facing cybersecurity professionals today is the need to simplify and consolidate their existing cybersecurity infrastructure. This is a trend that I saw time and ...

Keeping students, teachers and staff safe is the top priority of every K–12 district. Yet many rely on reactive responses and after-the-fact analysis. While most schools routinely collect video ...

Public safety officers know that their profession could draw them into the line of fire at any moment, as it did recently for six officers wounded in a shooting standoff in Philadelphia. Yet, in an ...

According to 2018 data, 62% of U.S. customers contacted customer service sometime in the previous month. This is in stark contrast with how businesses and customers want to communicate. Customers ...

Quick take: The quality of customer experience (CX) defines a brand. To create great CX, I have found that it is vital to be three things: obsessed, empathetic and proactive. The quality of customer ...

Kendall and Kris Jenner are being criticized for what some feel was a botched announcement on Twitter over the weekend. On Saturday, Kris, momager to the Kardashian-Jenner empire, tweeted that Kendall ...