Inc

Customer Satisfaction Isn’t a Process. It’s a Culture

If you’ve ever worked the front lines, where you’re directly dealing with customers, you know that sometimes, a customer can’t be satisfied. It’s always a challenge dealing with a difficult customer, ...
Houston Chronicle

Process Analysis Vs. Data Analysis

The challenges posed by the modern economic and business climate mean that companies must be ready to cope with change. Change can affect business strategy, operations, marketing, technology and more.
Business Wire

CCC Intelligent Solutions Study Identifies Key Drivers of Customer Satisfaction and Retention in the Auto Claims and Repair Process

CHICAGO--(BUSINESS WIRE)--CCC Intelligent Solutions Inc. (CCC), a leading cloud platform powering the P&C insurance economy, today released the findings from its Moments of Truth study identifying the ...
Nature

Communication-related aspects drive senior patients’ satisfaction with the process of decision-making in cancer therapy

Treatment decisions in cancer care can be life-critical and significantly affect self-determination concerns. Therefore, it is of great importance that the decision-making process is set up in the ...