Dispensaries and cannabis brands are increasingly borrowing a page from mainstream retail by using secret shoppers to evaluate the in-store experience. Secret shoppers enter a store like any other ...

Chair Shannon O’Brien said she doesn't want the program to be a secret at all; she wants cannabis businesses tempted to skirt the rules to be scared by the clandestine shoppers.

Imagine being a young woman and slightly shorter than average height, but you’re also a hard worker who is currently the assistant manager at a retail store. Would you feel insulted if a customer ...

CHICAGO (WLS) -- Want to make some extra money? Consumer experts warn that some elaborate mystery shopper scams could cost you. Debbie Arthur of Lake Zurich recently clicked on a pop up window offer ...

A viral video showing a shopper confronting a woman he believed was following him inside a store has gone viral, leading to thousands of comments discussing the blurry line between paranoia and loss ...

Mystery shopping can sound like a dream side hustle. After all, who wouldn’t love getting paid to shop, dine or visit a spa or theater while secretly evaluating their service? But it’s not all nice ...