Customers with past-due balances who are at or below 300% of the federal poverty level, or nonprofits with past-due balances can qualify. The federal poverty level for 2025 in the 48 contiguous states is $15,650 for a single person and $32,150 for a family of four. The poverty level is adjusted by $5,500 for each additional member of a household.

After reaching a peak of 7.04% in January 2025, mortgage rates retreated to the mid-6% range in March but then reversed course and have remained stuck between 6.75% and 6.9% since early May. The average 30-year fixed mortgage rate was 6.

The market currently projects an interest rate cut in the fall, though two Fed officials floated the possibility of a rate cut this month. Fed Chair Powell has reaffirmed a "wait and see" posture, with concerns over the inflationary impact of tariffs.