Couple asks Washington Department of Licensing for Spanish speaker -- and gets a recording in a Spanish accent instead

Last summer, Maya Edwards and her husband called the Washington State Department of Licensing hoping to speak with someone in ...
Crooks and Liars

Hotline Callers Press "2" For Spanish...Get Heavily Accented English Instead

For months, callers to the Washington state Department of Licensing who have requested automated service in Spanish have instead heard an AI voice speaking English in a strong Spanish accent. The ...

Couple asks WA agency for Spanish, gets English recording in Spanish accent

Last summer, Maya Edwards and her husband called the Washington State Department of Licensing hoping to speak with someone in Spanish. But when they selected the Spanish self-service option, the first ...