In B2B organizations, clients increasingly expect a seamless, personalized and efficient experience. An elevated customer experience (CX) is no longer just a “nice-to-have” — it’s essential for ...

You have heard it said that “the customer is always right.” I would say, “The customer isn’t always right, but they must always be the focus.” As businesses grow, they can lose sight of one of their ...

Oregon’s Employment Department released a sweeping 108-page action plan March 5 aimed at overhauling its customer service, modernizing its technology, and strengthening its workforce system to better ...