Customer satisfaction in the auto industry has slipped a little, but not every brand is feeling the pinch. The latest ...

Mainstream brands held steady at 79, while luxury brands slipped a point as they fell to 80. The biggest drop came from ...

Toyota had been tied for first in the annual survey last year but fell behind Subaru. Lexus took the top luxury spot.

Toyota will be happy that Lexus climbed 6% to take the top spot for luxury brands, stealing the title from Mercedes-Benz. The ...

Subaru edged out Japanese rivals Mazda and Toyota in a U.S. customer satisfaction survey. For Stellantis, the results were ...

Buick has shown am uptick in customer satisfaction amid a broader decline in satisfaction across the U.S. auto industry, and ...

Subaru leads mass-market brands with record driver satisfaction score of 85, topping Toyota and Mazda. Lexus surges 6% to ...

Subaru leans into a reputation for safety and dependability and has enjoyed strong sales growth in recent years.

Photo Credit: Toyota, Subaru. Subaru, Toyota, Mercedes-Benz, and Tesla are in a tight race for auto mobile supremacy in the new 2024 American Customer Satisfaction Index (ACSI) Automobile Study.

U.S. overall customer satisfaction has dropped for three consecutive quarters according to the American Customer Satisfaction ...

U.S. overall customer satisfaction drops slightly in the fourth quarter of 2024, down 0.8% to 77.3 on a scale of 0 to 100, according to the American Customer Satisfaction Index (ACSI ®). 1 ...

The US has plenty of casual dining restaurant chains, but some are falling from favor. In 2025, customers have found these ...