Verizon Communications said late on Wednesday it had restored mobile phone service and planned to offer affected consumers credits for a 10-hour outage that disrupted calls, texting and internet usage for hundreds of thousands of customers.

What caused Verizon outage? Millions of users faced service loss across the US on January 14. Verizon confirmed the outage, denied cyberattack links, restored service after hours, and announced credits.

More than 1.5 million Verizon customers reported wireless and data outages on Jan. 14, according to downdetector.com.

In a post on X, officials said the company planned to issue account credits to customers affected by an outage on Wednesday. Some customers were seeing an "SOS" mode, which indicates no cell service,

According to Downdetector, a site that tracks service outages, reports of outages at Verizon spiked around midday Eastern time. The number of people reporting outages in the past 24 hours peaked at close to 180,000 before falling through the afternoon. The last reading just after 4 p.m. was below 55,500.

The scale proved unprecedented. Reports on Down Detector hit an initial peak of 115,000 before surging to over 180,000, representing hundreds of thousands more unreported cases. The disruption affected users from South Florida to Albany, New York, as far west as Harrisburg, Pennsylvania, and later expanded to include Texas and Missouri.