Negative feedback can damage your brand, but AI is making it easier to respond with empathy and consistency at scale. Here’s how it works.

Santa Clara, California - Artificial intelligence governance has rapidly evolved from a theoretical concern to a critical ...

Amazon is testing short-form AI-powered audio product summaries on select product pages, the company announced on Wednesday.

A "Hear the highlights" button on some Amazon product pages initiates an AI-generated audio clip with details about the ...

The e-commerce giant is testing a "hear the highlights" audio feature that describes products and their customer reviews ...

Amazon is testing AI-powered short-form audio summaries on select product detail pages, the e-commerce giant said on ...

On Tuesday, Yelp's spring release included 15 new features and updates to its platform. The two biggest standouts are AI-powered updates to its Yelp Assistant, which helps connect users to local ...

The way people find businesses is changing rapidly, necessitating that business leaders modify their strategies to remain ...

Yelp said on Tuesday that it's working on deploying AI-powered 'voice agents' to help service providers and restaurants handle calls.

Internal memos Jay Parikh has sent to employees since taking on a new AI unit reveal its early ambitions and accomplishments.

When Duolingo announced their AI-first policy, outraged consumers flooded the firm's social media accounts with demands that ...

DIY-centric computer maker Gigabyte showcases an expanded PC ecosystem that now includes pre-built desktop powerhouses for AI ...