A barista’s stand against a rude regular raises questions about respect and who sets the tone in everyday service encounters.

The magnet fishing trip began quietly and without issue. An angry man approached and began harassing the group. The ...

An angry security guard kicks out a magician during a casino prank gone wrong.

We’ve all seen the signs in businesses, retail shops and elsewhere that read, “We reserve the right to refuse service to anyone.” But is that really true? Do business owners have the legal right to ...

Cleveland native Vivien Chien continues Noodle Shop Mystery series. Katherine Kerestman of Perry co-edits "Witches and Witchcraft." ...

Nashville Mayor Freddie O'Connell summons Nashville Electric Service leaders after slamming 'unacceptable' progress restoring ...

Irving Rosenberg spent a lifetime building his savings. At 90, with impaired hearing, limited mobility, and early-stage ...

The sportsbook can suspend customers found guilty of harassing or using “abusive language toward athletes, coaches, or team or league personnel.” ...

With six goals in his last eight appearances, Viktor Gyokeres is the most in-form striker in the Premier League. Few Arsenal ...

HOUSTON - A woman was sent to a hospital Saturday night after she was shot by an angry customer outside a north Houston ...

INSTORE columnist David Brown channels Warren Buffett’s wisdom: “If you need a prayer session before raising the price by a tenth of a cent, then you’ve got a terrible business.” Instead of racing to ...

It’s a shame that customer service doesn’t always get the respect and attention it deserves because it’s among the most important ingredients in any business’s success. There’s no better marketing ...