Unifor opened collective bargaining today with Air Canada on behalf of customer service agents, who work at airports, call ...

As organizations deploy AI agents to handle everything, a critical security vulnerability threatens to turn these digital ...

Australian bank launches a 24/7 intelligent assistant capable of asynchronous human hand-off, joining the country’s major ...

Amatrium begins 2026 with a GPT-5.1 upgrade and multi-agent intelligence, delivering faster, more reliable results ...

Calabrio, the workforce and conversation intelligence company, today released findings from its latest The Voice of the Agent Report, revealing an industry in the midst of profound change with a ...

Agents report stronger communication, more development opportunities and a renewed sense of purpose as technology reshapes their work MINNEAPOLIS--(BUSINESS WIRE)--Calabrio, the workforce and ...

Industrial automation users don't need vendor-locked AI chatbots. They need systems that feed structured data to whatever LLM ...

Nearly half of UK customers say they’ve suffered poor customer service. Discover effective ways to improve it today.

One hacked AI agent took down 50 others, proving that agentic AI needs a “DNS for trust” before autonomy turns into chaos.

BENGALURU, India, Jan ...

Like many companies, Ernst & Young and Lumen have been working to bring AI tools and services into their respective operations. But they’ve taken very different approaches to find success.

New AI-powered enhancements to Leaptree Optimize help organisations analyse interactions, spot quality trends, and ...