Unifor opened collective bargaining today with Air Canada on behalf of customer service agents, who work at airports, call ...
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When AI Agents Turn Against You: The Prompt Injection Threat Every Business Leader Must Understand
As organizations deploy AI agents to handle everything, a critical security vulnerability threatens to turn these digital ...
Australian bank launches a 24/7 intelligent assistant capable of asynchronous human hand-off, joining the country’s major ...
Amatrium begins 2026 with a GPT-5.1 upgrade and multi-agent intelligence, delivering faster, more reliable results ...
Calabrio, the workforce and conversation intelligence company, today released findings from its latest The Voice of the Agent Report, revealing an industry in the midst of profound change with a ...
This year if we want to see a generation of Tanzanian professionals who lead globally, serve excellently, and innovate boldly ...
Agents report stronger communication, more development opportunities and a renewed sense of purpose as technology reshapes their work MINNEAPOLIS--(BUSINESS WIRE)--Calabrio, the workforce and ...
Industrial automation users don't need vendor-locked AI chatbots. They need systems that feed structured data to whatever LLM ...
Gemini Enterprise for Customer Experience is an agentic solution to bring shopping and customer service together.
Nearly half of UK customers say they’ve suffered poor customer service. Discover effective ways to improve it today.
One hacked AI agent took down 50 others, proving that agentic AI needs a “DNS for trust” before autonomy turns into chaos.
The human brain doesn’t remember everything verbatim. It remembers meaning. Patterns. Emotional weight. That’s the standard ...
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