Customer service issues are getting worse at Canadian telecom companies, with 2025 seeing record complaints for the third year in a row. Something must be done, and other countries might have the ...

A viral TikTok is fueling backlash against telecom company Spectrum after a customer recorded a heated call with a retention agent who allegedly refused to cancel her service, berated her, and hung up ...

The report evaluates 12 customer service providers; Creatio received above-average customer feedback in the evaluation.

Premium car brands should also mean a premium dealer experience. Which brand dominates in this category, according to J.D. Power's customer satisfaction survey?

As the national winner, Wiley received a $2,000 cash award, a gold and diamond lapel pin, and permanent recognition on the Outstanding CSR of the Year sculpture at the Risk & Insurance Education ...

A step closer to accountability. We told you earlier this week about how Connecticut homecare workers were missing paychecks, some for months on end. A bill to hold the payroll company responsible is ...

The company has started winding down its brick-and-mortar locations. Here's what to know.

Scale, Optimal Dynamics' new DNAS platform, combines proprietary optimization technology with autonomous AI agents to ...

Lawmakers say that more than 800,000 taxpayers could receive CP53E notices tied to the phaseout of paper checks, potentially ...

A customer service salary shared online by Boni Xaba sparked debate, with many questioning low pay, years of experience and the rising cost of living ...

Scammers posing as PSE&G are targeting Middlesex County customers. Learn the warning signs, what to do at your door and how to report.

Four candidates were vying for the Democratic nomination for Illinois comptroller to succeed Susana Mendoza, and two ...