According to the latest Gartner® report, IT Service Management (ITSM) platforms play a central role in the delivery and automation of IT services. Despite market maturity, Gartner® forecasts a growth ...

The principles of Site Reliability Engineering (SRE) help technology companies address a key challenge—finding a balance ...

Burnout among higher education IT professionals has reached an alarming level. Trauma-informed leadership, which prioritizes ...

Eternal Ltd, introduces Nugget, an AI-powered, no-code customer support platform designed to streamline business operations ...

Eternal Ltd. formerly known as Zomato continues to broaden its business reach by developing Nugget which sets new expectations for startup innovation. The AI-powered customer support device has ...

Technology is at the core of modern businesses, but managing IT infrastructure is a never-ending challenge for many companies. Slow systems, cyber ...