The 2026 Retail Customer Engagement Review from Braze reports that 30% of consumers said they’re more loyal to brands that accurately predict what they want.

Google's Universal Commerce Protocol adds cart management and catalog access, highlights identity linking support, and begins ...

New research comparing 20,000 AI personas to 20,000 humans reveals how reliable simulated customers really are for marketing ...

“So Walmart now has a tracker for everything you put in the cart,” one TikTok user said in a viral clip. The line was wrong ...

From large supermarket chains to regional favorites, these popular grocery stores in North Carolina keep communities stocked ...

Gov. Mikie Sherrill and New Jersey legislators are trying to ban surveillance pricing for grocery stores, but some South Jersey lawmakers want to go further.

After OpenAI’s Instant Checkout feature fell short, Walmart is instead embedding its Sparky chatbot directly into ChatGPT and ...

When a shopping cart starts carrying its own tracker, where does simple store convenience end and customer surveillance begin? That question has followed Walmart shoppers after small box-shaped ...

Costco is a popular grocery destination, but not all stores are made equal. Here's 11 locations customers recommend avoiding next time you want to buy in bulk.

Amazon is adding blazing fast 1-hour and 3-hour delivery as the company looks to make shopping even more convenient.

You've probably encountered this gross customer cart behavior that grocery store workers are displeased about, and it poses a bigger risk than you think.

Some affiliates claim incremental sales but only intercept checkout customers. Learn how to spot partners that drive real ...