2025 marked the year when organizations began to adopt AI broadly. 2026 will be the year they confront a new reality that using AI and benefiting from it are not the same thing. In partnership with ...
BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered business communications, today announced an agentic voice AI suite that includes AI Receptionist (AIR), ...
“For decades, contact center and workforce management software have been essential but separate components of a well-designed customer service operation,” said Sheila McGee-Smith, President and ...
Unanswered calls pose a significant problem for businesses today. With only 19% of wireless subscribers answering calls from unknown numbers, companies face an uphill battle in reaching their ...
RingCentral App Access your calls, messages, and meetings. RingCentral Events Access your account and plan your next event. Admin Portal Access your RingCentral App account settings.
Bring world-class customer experiences and RingCentral’s best-of-breed telephony into Microsoft Teams. Learn More Welcome to RingCentral’s AI hub, your destination for cutting-edge insights and ...
But beyond the obvious clichés and soundbite advice, what does it actually take to develop a solid customer service strategy? How can you build a customer service process that ensures a positive and ...
It’s no secret that call centers are concerned with metrics and performance. Reps have to be fast at not only picking up the phone and responding to customers, but also solving those issues—sometimes, ...
You’ve researched Dialpad but aren’t sure it’s the right choice for your business. Whether it’s one of these cases or a mystery third, you’ve come to the right place. Dialpad is a solid PBX provider, ...
“Is there still an echo? Uh, hold on a second guys. Did that work? Hello? Ah, let me try something else…” We get it. Nobody wants to be that person during a video call. Because not only are tech ...
To achieve that productivity, though, you have to measure it. If you don’t measure your team productivity, how will you ever know if they’re working as efficiently as you hope? The only way to truly ...
As a manager of a small business, your resources are limited. You can’t justify hiring a whole sales team and often are doing a large chunk of your company’s sales—if not all of them—on your own.
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