A whistleblower complaint includes highly-classified details about a National Security Agency intercept of a call between two ...

Verizon CEO is calling for drastic change after the company lost millions of customers over the last three years.

Swiggy has reached out to the customer but has not yet publicly detailed whether the delivery executive violated company ...

Officers were dispatched to the restaurant for an irate customer. The worker stated that a customer realized his order was wrong he returned with his mother and became angry after the worker said a ...

Hitting 1 billion monthly active users should be cause for celebration in Redmond. These days, though, it feels like every one of those users is complaining. Does Microsoft have what it takes to ...

Attorneys Mark Geragos and Harvey Levin have shared their thoughts on the case against popular American actor Timothy Busfield. Timothy was arrested on January 13 after he was accused of ...

Financial literacy is more important than most people realize. This call center agent received a call from a customer who wanted to inquire about her credit card points. He later realized that she ...

The Philippine BPO industry has entered a new era of Intelligent Outsourcing. The traditional cost-focused call center model has evolved into a high-value hybrid ecosystem where Agentic AI resolves 75 ...

Jake Peterson is Lifehacker’s Tech Editor, and has been covering tech news and how-tos for nearly a decade. His team covers all things technology, including AI, smartphones, computers, game consoles, ...

If you’re a Verizon customer, there’s a good chance you were very unhappy yesterday. The U.S. wireless carrier suffered an outage that reportedly affected more than a million users. No company wants ...