Check your cleaning cupboard — more than a million bottles of a popular stain remover sold at Walmart and Target have been ...

Verizon is offering a very small mea culpa after Wednesday's massive outage, which drew more than 1.5 million reports on ...

INDIANAPOLIS — A restaurant employee is under arrest after allegedly pulling a gun on an angry customer who refused to leave. According to court documents, Indy metro police officers were called to ...

Janay Reece came back home to Baltimore to join WJZ in August 2023. Before coming back to the Charm City, Janay was a morning anchor and reporter for WDBJ7 in Roanoke, VA. She joined the WDBJ7 morning ...

Customer escalations represent some of the most critical moments in any call center operation. They are high-stakes interactions that can either salvage deteriorating relationships or cement customer ...

The Dallas Mavericks thought they had a chance to send the game to overtime against the Knicks. Brandon Williams made a layup with under a second left in the fourth quarter to tie the game.

An irate customer who threw a cup of scalding hot coffee at a McDonald's employee at a location in Saginaw, Michigan, was so well-known in her community that police received over 100 tips identifying ...

I would rather talk to a person than an automated customer service call. I strongly dislike the menu option recording that says, “press 1 if …, press 2 if …, press 3 if … “ Almost 4 out of 5 customers ...

The fire caused part of the backside of the home to collapse. Local chili parlor hosts impromptu concert in exchange for a classic Cincinnati meal This joke is about Victor, who brought the soothing ...

India bets AI will create enough new opportunities to offset job losses AI tools supplant jobs built on routine tasks in call centers, customer service IT training centers shift focus to AI skills ...