AI rollouts must be driven by operational departments with IT support, not the reverse – and if people compensate for AI, then it’s not working right.

The BPO Classics Series, titled SHOSTAKOVICH NO. 5, opened Friday, February 6 at 10:30 (a “coffee concert”) and will conclude ...

Enterprise operations are adding automation faster than they are rebuilding the execution systems underneath, leaving manual steps, fragile handoffs, ...

Good afternoon, and thank you all for joining us today as we review our fiscal second quarter 2026 results. Looking to our ...

They'll no longer treat customer experience, employee experience, and partner experience as separate disciplines.

IN Sri Lanka, senior executives spend a considerable time debating productivity—how to improve output, reduce costs, retain ...

IBEX Q2 2026 earnings call recap: 17% revenue growth, AI leadership, HealthTech surge, India expansion, and raised guidance.

Cognizant Technology Solutions Corporation (NASDAQ:CTSH) Q4 2025 Earnings Call Transcript February 4, 2026 Cognizant ...

Xledger Business Process Outsourcing (BPO) Partner and Director at S&W, Dom Gibbs, recently sat down with Drew Murray, Xledger Partner Development Manager, and Laura Jolly, Xledger Principal Solutions ...

If 2025 felt busy for HR, 2026 is going to run laps around it. Skills are shifting at speed, regulations are tightening, and the idea of “local hiring only” is fading fast. Talent no longer sits in ...

India's Union Budget 2026-27 has elicited strong reactions from industry leaders, particularly in services, technology, real estate and advisory sectors. Across responses, a common theme emerges: ...