Great news for the auto dealer service industry.  Owner satisfaction with the service experience is up overall in the J.D. Power 2026 U.S. Customer Service Index (CSI) Study. Porsche ranks ...

Chevy scores 868 in the J.D. Power 2026 CSI Study, beating the mass market average of 865. See how the Bowtie brand stacks up against Ford and Dodge.

Despite setting an annual recall record last year, Ford Motor Co.'s customer service satisfaction improved seven rankings, ...

The largest U.S. tech companies are on pace to spend about as much money as it cost to build the domestic railroads, around five times the amount needed to create a federal highway system, and 10 ...

SACRAMENTO, Calif — During the COVID-19 pandemic, Assemblymember Rick Chavez Zbur was helping his mom get medication, but what he thought would be a straightforward call to the pharmacy turned into ...

USA TODAY and Plant-A Insight Group have partnered to identify financial services companies with the best customer service. The list honors the top 500 companies in the sector. Managing finances can ...

The County of San Diego is using a new way to measure the impact of its work. The County developed 26 Key Performance Indicators (KPIs) to not only focus on performance but also identify areas for ...

A customer emails: “Your chatbot told me one thing, your agent said another, and your manager gave me a third answer.” Sound familiar? According to a report by PwC, 32% of customers abandon brands ...

Membrane systems play a critical role in dairy processing, supporting applications from whey concentration to milk protein standardization. Maintaining system performance is essential for throughput, ...

GIG HARBOR, Wash. — Residents of the Key Peninsula gained access to public transportation on Friday as part of a nine-month long pilot program. The new Peninsula Transit Pilot Program will offer ...