Navigating air travel can sometimes be stressful, but JetBlue's customer service aims to make your experience as smoot ...

Whether you're dealing with booking changes, cancellations, or refunds, Priceline customer service offers multiple ways to ...

Sky has said 2,000 call centre jobs are at risk under plans to move more of its customer service online. The media and ...

Zendesk’s new Resolution Platform puts customer-centric outcomes first with AI agents, real-time insights, and a smarter ...

The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

The Pennsylvania Turnpike Commission has launched a new text messaging service. The free service, which the Pennsylvania ...

Some beneficiaries will now have to confirm their identities in-person to claim Social Security. SSA staff say it's bad news ...

FILE--In an Aug. 30, 2012 file photo people walk past chestnut trees and graves at Pere Lachaise cemetery in Paris. It seems ...

Automation speeds up processes, but human interaction remains vital in customer service. Here’s how to balance both for ...

Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

Canton residents now have a new option for breakfast and lunch with the opening of Side Kicks Diner, a family-owned restaurant in the downtown area. The eatery aims to offer home-style cooking with a ...

I bring you greetings today from our customer service space in this column. This is an area of the field we are not only passionate ...