High turnover among frontline workers is a costly problem in retail and other service industries. Traditional ...

However, over one-third of students believe their institution is behind the times when it comes to digital innovation. For IT ...

Have you ever started with ITIL®Version 5 believing it would instantly fix service issues, only to feel everyday work ...

HDI, the most trusted authority in service and support excellence, today unveils the conference program for HDI Service & Support World. HDI Service & Support World is an independent, community-driven ...

Aspen Transformation Inc. opened a new regional headquarters in Boise, Idaho, and expanded its leadership development ...

The objective of this audit was to provide assurance that appropriate controls, processes and functions had been defined for Shared Services Canada (SSC) to proactively manage the demands of, and ...

The U.S. Secret Service National Threat Assessment Center (NTAC) has released a new report titled “The State of Behavioral Threat Assessment and Management in K–12 Public Schools.“ This report ...

BMC Helix achieves the highest scores possible in 17 criteria, including vision, roadmap, innovation, agentic AI development and orchestration, partner ecosystem, analytics/dashboards, and many more.

Cuts to the federal agencies that manage national parks, science and public lands are expected to result in firings across the West, Southeast and Great Lakes, among other places, Trump administration ...