AI-driven support systems can operate continuously, assisting customers beyond standard business hours and catering to global ...

Perhaps more interesting in this still-formative moment is an analysis of where AI is surfacing at a practical level inside ...

What does it mean for you when Microsoft ends support for Windows 10? Here is what you need to know about Windows 10 end of ...

ISG has launched a study examining service providers offering industry-specific expertise and technology support to life sciences companies worldwide.

A-B Tech will offer free IT Support training beginning Feb. 24. A-B Tech received a grant to help address the tech workforce ...

Fear, decision fatigue, or burnout often cause stuckness, blocking progress in life. A strong support system offers ...

Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

According to the latest Gartner® report, IT Service Management (ITSM) platforms play a central role in the delivery and automation of IT services. Despite market maturity, Gartner® forecasts a growth ...

Nugget helps businesses scale support effortlessly—highly customizable, low-cost, no dev team needed. No rigid workflows, ...