According to the latest Gartner® report, IT Service Management (ITSM) platforms play a central role in the delivery and automation of IT services. Despite market maturity, Gartner® forecasts a growth ...

Eternal Ltd, introduces Nugget, an AI-powered, no-code customer support platform designed to streamline business operations ...

Zomato CEO Deepinder Goyal announced Nugget, an AI-powered, no-code customer support platform designed to automate 80% of ...

Service Canada provides Canadians with a single point of access to a wide range of government services and benefits. Be aware of fraudulent email (phishing), mail and telephone (including text ...

Customer service and customer support are crucial aspects of the customer experience. Done right, they foster customer loyalty, word-of-mouth referrals, and more recurring revenue. The two terms are ...

In this article, you will learn how to document and communicate problem resolutions in ITIL problem management, and why it is important for improving service quality and efficiency. The problem ...

Investopedia / Madelyn Goodnight A service charge is a fee collected to ... Investopedia requires writers to use primary sources to support their work. These include white papers, government ...

If you notice in Task Manager, that the Service Host Local System is hogging ... He has worked as a System Support Engineer, primarily on User Endpoint Administration, as well as a Technical ...