Lifting the lid on hotel secrets is Christopher Pitt, the 56-year-old guest services manager at the Royal Westmoreland, a luxury resort in Barbados.

Hospitality managers oversee programs and guest experiences in hotels, resorts and other hospitality-related facilities. ... meeting and event management, ...

Lorenzo Maraviglia, the general manager of the San Domenico Palace, says hotel guests are planning lavish vacations around "The White Lotus." ...

To maximize efficiency and to meet guest expectations, customer service is vital; that means providing everything they need in advance and being ready to meet any other needs 24/7.

Steve Cockram, general manager of Growers’ Co-op in Westfield, was the guest speaker at a recent Westfield-Mayville Rotary Club meeting. He shared the co-op’s past history, its present status and the ...

Crossman was selected as Restaurant Manager of the Year from nearly 7,000 other general managers who were in the running across all franchised Burger King restaurants in the U.S.

The server should always check back on an item they recommended to the guest or on an item about which the guest was uncertain. Most managers will check in twice, sometimes before any food arrives, or ...