As the adoption of AI to provide customer service accelerates, managers would be well advised to remember that the human ...

OPERA Cloud includes secure single sign-on and quarterly updates designed to reduce the need for IT intervention.

Oracle OPERA Cloud hospitality platform has been approved by IHG Hotels & Resorts (IHG) as a cloud-based property management system (PMS) for its estate in the Americas, and EMEAA (Europe, Middle East ...

Amsterdam-based hospitality tech platform Mews has raised €255 million (about $300 million) in a Series D funding round as it pushes deeper into automation and AI-powered workflows for hotels around ...

Hotel franchisors such as Hilton (which owns the Hilton, DoubleTree, Embassy Suites, Hilton Garden Inn, Hampton and other brands), Hyatt (which owns the Grand Hyatt, Andaz and other brands), Accor ...

Chris is a writer and editor with over 10 years of experience covering games and has a bachelor's degree in History from the University of Central Lancashire. He's mainly focused on guides, but has ...

Crime is down. Migrant workers and customers are staying home. As part of our video series on Trump’s second term, The Wall Street Journal’s Michelle Hackman takes us inside the aftermath. Photo ...

Hilton Hotels is moving to cut its relationship with an independently owned franchise hotel in the Minneapolis area after a video showed a desk clerk there refusing to book rooms for a person claiming ...

Add Yahoo as a preferred source to see more of our stories on Google. IMMIGRATIONA AND Customs Enforcement (ICE) agents check the identity documents of a group of agricultural workers at a grocery ...

Add Yahoo as a preferred source to see more of our stories on Google. Many Hilton-branded properties are operated by independent franchise owners.Kevin Carter/Getty Images Hilton said it is removing a ...

Hilton said Tuesday it is dissolving its relationship with a Minnesota hotel that sparked backlash from the Department of Homeland Security (DHS) for denying federal immigration agents from booking ...

Hilton is removing a Minnesota hotel from its system after it denied bookings for ICE agents. The independently-owned hotel said it was correcting the issue on Monday after being called out by DHS.