At this year’s Enterprise Connect, Cisco rolled out new AI agents for Webex designed to improve customer service experiences.

AI agents are all the rage. But no one knows exactly what an agent is, partly because companies define them radically ...

Microsoft is expanding functionality for agentic AI into its Azure AI Foundry platform, furthering one of the hottest areas ...

The launch of Chinese AI agent Manus has sparked a resale market for beta access codes, with some selling for over 100,000 ...

Singapore’s flagship carrier is deploying Salesforce’s Agentforce AI agent platform to improve customer interactions and ...

If computer capabilities are accelerating at a speed no human can muster, service doesn’t need to be stagnant. Following the need for game-changing technology to manage customer interactions with ease ...

Salesforce uses TDX event to showcase AI platform Agentforce 2dx as Microsoft takes direct aim at the CRM market with its new ...

Microsoft announced the Sales Agent And Sales Chat AI tools to help the sales departments automate many processes. Here's ...

Microsoft has unveiled a host of new AI agents aimed at supporting salespeople in their quest to chase leads and close deals ...

Agentic AI promises to automate manually intensive tasks intelligently, yet few business leaders feel their organisation is ready to deploy it.

Salesforce has launched a new marketplace for its Agentforce AI platform that should allow partners to build and monetize ...

Alta is building AI sales agents that handle prospecting, outreach, and scheduling. It raised $7 million from investors using ...