As the holiday shopping season gathers pace, retailers are working extra hard to satisfy increased customer demand. There’s a strong emphasis on in-store teams, but contact center agents are also ...

According to research by PwC, overall spending will surge this holiday season to an average of $1,638 per shopper, a 7 percent increase from 2023 and a 15 percent increase from 2022. While this is ...

In episode 471 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Stephen Bailey, chief marketing officer of John Fluevog Shoes, an independent design and retail footwear company based in ...

As 2024 draws to a close, it’s time for e-commerce strategists and marketers to think about how e-commerce will likely change in the year ahead. From new ways to use artificial intelligence for ...

As the buzz around artificial intelligence and automation continues to dominate, we’re at a crossroads in e-commerce marketing. The shopping (including digital) experience is all about making people ...

This year's Thanksgiving was as late as it could possibly be. For retailers, that presents a time crunch for holiday sales. Cyber Monday occurred in December this year, and only 28 days separate two ...

Artificial intelligence (AI) is seemingly disrupting everything in today’s world, including retail businesses. At Total Retail Tech last month, retail martech leaders shared their experiences using AI ...

The U.S. Polo Assn. has climbed the retail ranks as one of the largest global licensed sports brands in the world, ranking consistently alongside the NFL, MLB, and NBA. J. Michael Prince, president ...

In episode 457 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Margot Grinberg, president of Movado, an iconic Swiss watch brand recognized for design innovation and excellence, and ...

In episode 439 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Alissa Ahlman, chief merchandising officer, home segment at Franchise Group, Inc., a world-class franchising platform for a ...